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There are two providers of electricity in Gainesville. If you are unsure of your provider look at the power meter at your location. A Georgia Power meter will say Southern Company and Jackson EMC will say Jackson EMC:
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Georgia Power maintains most street lights within the city limits. Visit georgiapower.com Report a street light outage webpage.
Contact information from Georgia Power: Contact our residential customer service specialists Monday - Friday, 7 a.m. to 9 p.m. at 1-888-660-5890. You can also contact the business customer service center Monday - Friday, 8 a.m. to 6 p.m. at 1-888-655-5888.
Outside of the city limits, most street lights are maintained by Jackson EMC. Report an outage at jacksonemc.com/outage/report-outdoor-light-outage or call 800-462-3691.
If you have city water, please contact the water department using the Contact Us - Water Resources - Customer Service form or call customer service at 770-535-6878. You can also find more information about the City of Gainesville Water Resources Department on this site at https://www.gainesville.org/255/Water-Resources.
You may choose your natural gas provider.
Natural gas service within the city limits is provided by:
If your property is new construction or a location where the natural gas service has been disconnected for more than six months, you must also have a permit to establish a natural gas connection. Contact the City of Gainesville's Building Inspection Services Division at 770-531-6584. More information about this division and links to various applications and forms can be found on the Building Inspection Services Division webpage.
The City of Gainesville Department of Water Resources provides water to almost all Hall County residents.
Use the Application for Service for new customers form.
Use the Transfer of Service form.
If you have questions, contact Customer Account Services at 770-535-6878.
The City of Gainesville Department of Water Resources provides and maintains sewer lines for customers located inside city limits of Gainesville, and it also bills for sewer service located in other municipalities including Hall County, Braselton, Oakwood and Flowery Branch.
Customers within the city limits should contact Customer Account Services at 770-535-6878. Questions regarding sewer outside the city limits should be directed to the provider; for example, Hall County Sewer Services or City of Flowery Branch Water/Wastewater.
City water and sewer automatically includes garbage and recycling services if the location is within the city limits proper and is residential. You cannot opt out of sanitation services. To learn more, review the Garbage & Recycling Provider FAQ or visit the Solid Waste webpage.
If you live within Gainesville's city limits and your property is residential, garbage and recycling is automatically provided by The City of Gainesville Solid Waste Department and is included with the billing of your City of Gainesville water and sewer account.
Exceptions to this rule with no city sanitation: Cresswind at Lake Lanier, Copper Springs, Sandridge Commons, The Bluffs at Lanier and Chicopee Crossing.
You will first set up your new service with the Department of Water Resources. Review the Water & Sewer Providers FAQ for information on creating a new account with the Department of Water Resources.
Learn your residence's assigned garbage collection day by calling 770-532-0493. More information can be found on the Solid Waste webpage.